Payments & FAQ's

What payment methods do you accept ?

We use PayPal to process all of our our payments. PayPal accepts all major credit and debit cards as well as direct payments from a verified PayPal users bank account.

You can also contact us to arrange a Bank Transfer, or send a Cheque or Postal Order by post. Please make cheques payable to trials-direct.com

All Credit Card and Debit Card payments will be processed in GBP. Your payment in GBP will be converted to your local currency at a rate determined by the Credit Card or Debit card used for the payment.

How do I know you will deliver the goods ?

We are a UK based company and have been affiliated with the trials industry for over 20 years. You are more than welcome to come and collect your goods if you are local enough and all of our order are protected by PayPal. We always aim to get your order to you quickly and efficiently.

If you you have any doubts or questions, please just give us a call, or send us an e-mail.

I cannot see all of your site ?

The site has been designed to work with Internet Explorer, Firefox, Safari and Opera with a screen resolution of 800 X 600 and above. If you are using a different browser, or your screen is only capable of lower resolutions, I am sorry but you may not be able to view the site correctly.

What about Taxes and VAT for export ?

The site displays prices including UK VAT at a rate of 15% and rising to 17.5% in January 2010. If you are purchasing goods for delivery outside of the EU, the UK VAT will be discounted at the checkout. Please note that you may be charged import duty and / or VAT in your destination country. The regulations vary from country to country and are your responsibility.